Archive for the 'Getting Started' Category

Growing Your Business One Brick at a Time

Monday, March 5th, 2007

So…you have your license, your insurance, a truck and a few tools — now what????

Create a business plan and budget. A written road map on how you will spend your time and money is essential to your success. Below are some suggestions for you to think about as you decide your plan of attack.
Running a successful inspection company takes more than just doing inspections. The first two years of any new company takes a focused effort on creating new relationships that will help your business grow for many years to come.

I hate budgets. I understand, but to be successful over time, a business and marketing budget is a must. I trust you have heard the old saying “you have to spend money to make money�? Very true, but it is important you know where and why you are spending money.
A great guide is to plan on spending about 10% of your expected gross on marketing. Yes that sounds like a lot.
If you expect to grow your company, invest in yourself.

Meetings and Realtors® YUCK!!! It would be great if you could just do inspections and go home everyday. The reality is marketing and relationship building takes time and money but will pay off over time.
Be active in your inspector organizations and your local board of Realtors®. Realtors® and Brokers are not usually your clients but will be your major source of referrals.
Attending functions and classes that have a room full of Realtors® can be the best marketing you can do. Learn how they think, what they expect from you and what pressures they are under. Don’t expect respect if you don’t give respect. Sponsoring a meeting or class at a Real Estate office is a great way to “mine� for business. $50 worth of donuts and fruit and a few smiles can turn in to inspections for many years.

Connect with your Audience. Do you know what G.R.I or C.R.S. or A.B.R. means?? What about the Property Disclosure Form that agents must have the sellers fill out when they list a property for sale?
Be informed about these kinds of things and set yourself apart from other inspectors in your area.
If you are going to be in the Real Estate business and work around Realtors® be informed not only on how to do a great inspection but about the “other� people involved in the transaction. It will make you a better inspector and make you a lot more money. You might even make a few friends along the way.
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Local and State Conventions. A day away from inspecting to have a marketing booth or participate in some of the Realtor® conventions will bring dividends for your company the rest of the year. Try one of them, it might not be as bad as you think and it WORKS!!!

I am a Inspector not a Teacher. One of the best marketing ideas I have ever seen is writing a class on what an inspection is and is not. How does the inspection process work? What do you check and what don’t you check on an inspection and why? How does that protect the consumer and the Agent?
For example if you write a 3 hour class approved by your state for continuing education hours for the Realtors® and then teach the class at a Title or Real Estate company for free you will have a room full of future clients right in front of you. New clients plus they will know what to expect from you when you are doing inspections for their clients.

Ask for Business and be Nice. This is a simple marketing edge but often overlooked. The buyer might be your client but you can be pleasant and ask the listing or sellers agent to refer you to their clients on their next transaction. Handing out your card or brochure with a smile when ever possible should be a daily activity.
There is opportunity in our inspection industry everywhere.
Being a good inspector is only one part of running and growing a company.

Stay Educated!
Be involved in your real estate community.
Be a teacher and a student everyday.
Follow your plan and have FUN!!!!!

Building Your Inspection Business from Top to Bottom

Thursday, February 8th, 2007

Operating a inspection business is as complex as the components of a high tech property mixed with components of a 100 year old home.Â

To be successful, plan on being educated about all aspects of your business ranging from the “roof and atticâ€? to the “foundationâ€? of your company.Â

Let’s start with your foundation.

Initial setup for your company

  1. If you have partners create a clear and concise written agreement on responsibilities of each partner as well as a financial and profit and loss agreement
  2. Obtain an EIN from the Federal Government (IRS) http://www.irs.gov/businesses/small/article/0,,id=102767,00.html
  3. Set up your company as an LLC, corporation or sole proprietor whichever is best for your state and situation. I would recommend seeking professional advice from a licensed CPA and/or financial planner.
  4. Open up a bank account using your EIN number and business address even if your business address is based at home.
  5. Set up an account to be able to accept credit cards — http://www.totalmerchantservices.com
  6. Apply for and obtain a company credit card
  7. Have your state inspector license or appropriate designation activated and in good standing
  8. Shop for and secure proper Errors and Omissions insurance for at least one million dollars in coverage. I would also suggest a possible corporate blanket especially if you have other inspectors on your team.
  9. A company land phone line and cellular telephone is best.
  10. Have a company website created.
  11. Order business cards that includes email address and website information.  http://www.overnightprints.com
  12. Order company letterhead or just a logo so you can attach it to a word document for correspondence
  13. Office copy/fax machine
  14. A high speed internet connection is a must
  15. Create and order brochures with a current price list. Price list should be an insert and not part of the brochure. This allows for easy adjustments.
  16. Choose your electronic onsite inspection software as well as software to do your scheduling, business reports, data storage, etc. Being part of the Inspection Support Network™ (ISN) and eInspections™. I am sure I am biased of our product so to be an “unbiased� contributor to Inspectorchat.com, I will offer that if you want to “test drive� the most diverse reputable, growing inspection software leaders I would recommend you investigate

    A. eInspections™ onsite inspection report. http://einspections.net
    B. Inspection Support Network™ (your office solution). Call 800-700-8112
    C. Home Gauge -Â http://www.homegauge.com
    D. 3D – http://www.3dinspection.comÂ

  17. Choose or purchase your laptop, tablet or micro pc – http://www.dell.com, http://www.samsung.com, http://www.sony.com — Check out Chris Schuld’s article here on http://www.inspectorchat.com entitled “Time for a New Laptop; Picking the Cherry in a Field of Grapes.â€?
  18. Secure an inexpensive durable digital camera. If you are going to use it for only work get an inexpensive camera, they work great.
  19. Consider company shirts or jackets.
  20. Decide what tools you will carry with you on your inspection and in your truck. Here are some suggestions;
    A. Carry 3 copies of your inspector’s license in case it is requested.
    B. Copy of your automobile insurance showing your inspection company as an additional insured.
    C. Appropriate ladders.
    D. Laser thermometer for checking temperature drops.
    E. Moisture meter.
    F. Water pressure gauges.
    G. Coveralls, disposable booties, safety goggles, mask and a hard hat.
    H. Bucket with a cup and towels for any needed cleanup.
    I. Basic hand tools to include at a minimum are; a volt stick, outlet tester, fireplace gas log keys (long & short), flashlight, Allen wrench, screwdrivers (regular & Phillips), extra batteries (9 volt, AAA & D), hand held lighter, 3 to 2 prong electrical adapter, bolt cutters, razor knife, light bulbs and appropriate fanny pack if you desire.
    J. Road side emergency kit.

    Your tools needed on your truck are certainly dependent on your area, weather, what type of inspections you perform and your personal business views.

  21. If you are going to have inspectors who are not partners decide if they are going to be employees or independent contractors. Check with IRS guidelines to insure what is best for your company while staying within legal guidelines depending on the specific workings of your company.
  22. Create an employee and/or sub contractor agreement to be signed by all inspectors, sub contractors and office staff if appropriate.Â
  23. Choose what your pre inspection agreement will say. Check with your state and local authorities as well as your Errors and Omission carrier. Your state and national professional organizations such as

    ASHI (American Society of Home Inspectors)Â http://www.ashi.org
    NAHI (National Association of Home Inspectors)Â http://www.nahi.org
    CREIA (California Real Estate Inspection Association) http://www.creia.org
    NACHI (National Association of Certified Home Inspectors) http://www.nachi.org
    AII (American Institute of Inspectors)Â http://www.inspection.org
    CAHI (Canadian Association of Home Inspectors)Â http://www.cahi.ca
    OAHI (Ontario Association of Home Inspectors)Â http://www.oahi.com

    These and other professional organizations can offer guidance as well as top notch education and networking.

  24. Contact your vehicle insurance carrier about proper commercial coverage for you and your other inspectors if applicable.Â

Now you have the foundation poured for your company. Let’s talk about your business and detailed marketing plan in the future. Look for my next article on http://Inspectorchat.com in the very near future.Â

May you have success and good health as you pursue your dreams!

Dan Huber, CRS, GRI